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CRM - Backend Marketing Strategy

 

CRM systems that help manage your backend marketing strategies are critical to a modern CRM implementation. Why? Because without CRM a sale is simply a sale - quite possibly a one-time sale. If you apply a backend marketing strategy, you are creating a customer who is invested in your success. As you increase a customer's experience level and buying frequency you should have a customer who feels a certain level of loyalty, if they are well-served.

In online marketing, 80-20 refers to a simple rule of thumb: 80% of your sales come from 20% of your customers. AKA, make your customers happy before all else because they hold the power in the relationship.

As an online small business your major goal is to continually grow your business and you can only do that by gaining new customers. However, marketing to gain new customers tends to be more costly than marketing to your existing customer base. A small business cannot and must not neglect your existing customer base.

 

  1. Focus your time marketing to a known target - your existing client base that is at your fingertips.
  2. Invest in new customer lead generation for the future health of your sales pipeline.

 

Provide your existing customers with gold star level service and you will be well rewarded in return. Not only will your customers make repeated purchases from you, but they are more likely to recommend you to others.

Your existing customers are the ones who feed your small business. They are already invested in your business. Show your customers what true customer service and quality product delivery really are by following up on backend marketing strategies, your business will flourish.

 

Link Building - How to Get Started

Link building is an important component in your overall SEO strategy.  Search engines place a high emphasis on the types of links that you have pointing to your site and more often than not website owners fail to lay the groundwork for effective backlinking.  Here are a few of the main tips on how to get started with SEO link marketing and link building.

Understand How Link Building Works

Before you begin to build links to your site it is important to understand that reciprocal links and irrelevant links are a thing of the past.  In the old days of internet marketing the more links you had on your site the better regardless of whether or not they were relevant to the content on your website.

In today’s ecommerce environment, search engines place a high emphasis on the quality of your website as well as the quality of the links that point to your site.  For example, if you have a site that contains high quality content that is useful to your readers you want to acquire links from other sites that are relevant to yours and also offer high quality content.

Know Your Market

If you understand your target market then you will have a good idea about what they expect to gain from your website.  Comprehensive market research when you build your website will help you to find incoming links from other sites that are appropriate and relevant.

Develop Link Building Tactics

Once you understand the importance of high quality links and what your visitors expect to gain from your website you can develop an effective link building tactics.  When you lay the groundwork for your plan you should decide what types of high quality websites you would like to obtain links from and how you are going to go about getting those links.  These are websites that are respected by your target audience and are recognized by the search engines as relevant and high quality.

Plan Your Website

If you have developed sound link building tactics then you can plan the content for the pages of your website so that it is suitable to the incoming links that you want pointing to your site.  If the content is relevant to the other sites that you want to link with, people will be more likely to provide their visitors with an incoming link to your site.

Stay Committed

A lot of website owners think that link building is a one time affair.  Not so.  When it comes to link building and SEO link marketing it is an ongoing process that you must commit yourself to achieving if you are going to receive high quality targeted traffic to your website.

Day 14 Start Blogging with SEO in mind.

Many of our clients come to us with a preconceived notion about SEO. We bust SEO myths daily in our consultations, and think further discussion of SEO for business is required. We are working on an Ethical SEO Tips blog post series to help our clients and the business blogging community in general.

Ethical SEO Tips

Ethical SEO Tips

SEO Tip #1

Build Inbound Links: Get other quality sites to point to your site. This is not easy, but the rewards are worth the labor intensive effort. You need to pay attention to inbound links, because the search engines are looking at the domain authority of the sites point to you. To get sites to point to your site, you have to create content with value.  You have to start somewhere; so see who points to you now. You also want to identify sites that are pointing to your competition.

SEO Tip #2

Frequency & Relevancy: Search engines are placing increasing weight on how often you publish to your website or blog. The more frequent you are publishing content, the faster the search engines will crawl your site. Add to this the goal to publish quality content that is fill of desirable keywords and phrases.

SEO Tip #3

Optimize Your Title Tag: As an important way to provide search engines with information about your site's content. By skillfully composing that one page title line, you're providing the search engines with a  plethora of keywords that your audience can use to find your site on the search engines.  Industry best practices require a unique title for each one of your pages.

Whether you are a business blogger, or a business that blogs we think these 3 tips are musts for your blogging SEO strategy. Make sure your site and content take advantage of these tips to build a strong SEO foundation.

If you conduct business online you should provide your customer base with some instant gratification.

Businesses start blogs every day on any number of topics.

Starting blogging on your website and use it as another way to build traffic.

Blog about something you know and let your personality come through in your posts.

Your customers will use your blog to informally get information about you, your products or services.

Engage with your customer to get them talking about your business.

 

Day 1

Start blogging

Deciding to start a blog is the easy part, select a blogging platform, customize your blog template and start writing a plan.

What will your blog including to draw more traffic to your company web site?

Will you would post frequently asked questions?

Will you blog about your products or services?

Will you encourage customer comments?

One thing's for sure the blog must be interesting, easy to read, and be relevant to your company's website.

Generate buzz on your blog with contests, coupons, and exclusive promotions for yourblog subscribers.

Start-up blogging is all about interacting with your customer. When they comment, answer without trying to sell them anything.

Draft an implementation plan that will minimize the impact of the crm project rollout on your staff's workflow.

After you have a good implementation plan, kick off the change over by establishing a a strong management message to ensure that your staff will embrace the CRM project.

Provide training that teaches your staff how the crm project will integrate into their daily business process. It isn't enough to simply know how to use technology, your people must know how to use it to seamlessly execute their daily jobs and make the business run more efficiently.

Training will keep staff involved and motivated, yet minimize the shock to your business' workflow.

As a business owner your need to be prepared for multiple training sessions to act as reinforcement of the crm project's value, and to highlight the uses in action. This will help smooth long-term staff acceptance of this new technology.

Back in Step 2 you defined your CRM project goals and objectives, keep them top of mind until the crm project has helped you achieve your strategic goals.

Clearly Define your CRM Project Requirements.

In Step 1 you picked the primary focus of your CRM project.

In Step 2 you defined your CRM project goals and objectives.

In Step 3 you identified and documented all business processes that interact with your CRM project.

Now in Step 4 you must clearly Define your CRM Project Requirements.

Start by obtaining a list of needs and wants and WOW features from everyone within your company who will interact with the CRM project.

This should include the sales & marketing, customer service, and technical support departments, as well as a champion from the executive team.

I can almost guarantee a failed CRM project implementation without getting the critical business advocates on board early.

Your CRM requirements list should include the following:

 

  • Vendor Support
  • Functional Needs
  • Work Flow
  • Technical Requirements
  • Integration Issues
  • Total Cost of Ownership
  • Implementation Requirements
  • User Training and Support